– Updated February 2018
ACDC Energy Pty Ltd is committed to providing you with the best possible customer service
experience. ACDC Energy Pty Ltd is bound by the Privacy Act 1988 (Cth), which sets out a number of
principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site, which can be viewed without providing personal information,
however, for access to future ACDC Energy Pty Ltd customer support features you are required to
submit personally identifiable information. This may include but not limited to a unique username
and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not
limited to handling customer support enquiries, processing transactions or customer freight shipping.
Those companies will be permitted to obtain only the personal information they need to deliver the
service. ACDC Energy Pty Ltd takes reasonable steps to ensure that these organisations are bound by
confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable
information, including but not limited to browser type, version and language, operating system, pages
viewed while browsing the Site, page access times and referring website address. This collected
information is used solely internally for the purpose of gauging visitor traffic; trends and delivering
personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously
disclosed in our privacy notice. If our information practices change at some time in the future we will
use for these new purposes only, data collected from the time of the policy change forward will
adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you
would like to do so, please let us know. You may be required to put your request in writing for
security reasons. ACDC Energy Pty Ltd reserves the right to charge a fee for searching for, and
providing access to, your information on a per request basis.
the following means during business hours Monday to Friday.
TOOWOOMBA WEST Q 4350
P: (07) 45 256600
ABN: 55615674112 LIC #: 82359